Refund policy

Refund & Returns Policy

This policy explains your legal right to cancel, our voluntary 30-day returns, and what to do if something is faulty. It does not affect your statutory rights.

Your 14-day right to cancel

If you buy from us online, by phone or by email as a consumer, you can cancel without giving a reason. You can do this from the moment you order until 14 days after you receive the goods. If your order comes in several deliveries, the 14 days run from the last one.

To cancel, email sales@evolveautomotive.com with your order number. You can use the model cancellation form in our Terms and Conditions, but you don't have to. Then send the goods back within 14 days of telling us.

Your refund

  • We refund the price of the goods and our standard delivery charge. If you chose a more expensive delivery option, we refund our standard charge only.
  • We refund within 14 days of receiving the goods back, or of you showing us proof you've sent them, whichever is sooner. If you cancel before dispatch, we refund within 14 days of you telling us.
  • We refund to your original payment method, with no fees.
  • You pay the cost of returning goods you've changed your mind about.

Goods that have been fitted or used

You may inspect goods as you would in a shop. If they have been handled beyond that, we may reduce your refund to reflect the loss in value. Examples include fitting or attempted fitting, connecting to the vehicle's wiring, powering up, programming or coding, marks or scratches from use, and missing parts, fixings or packaging.

Installing and then removing a product, especially electronics or vehicle-specific parts, is likely to reduce its value. We will inspect returned items, and any deduction will reflect the actual loss in value. We do not charge consumers a fixed restocking fee.

When the right to cancel doesn't apply

  • goods made or finished to your specification, or personalised
  • goods inseparably mixed with other items after delivery (for example fluids added to a vehicle)
  • sealed software or digital content once unsealed or downloaded, where you agreed to this
  • services fully carried out at your request
  • purchases made in person at our premises, and business purchases (our voluntary returns below still apply)

Our voluntary 30-day returns

As well as your legal rights, you can return goods within 30 days of receipt if they are:

  • unused and not fitted, powered up, programmed, coded or paired
  • complete with all parts, fixings, cables and paperwork
  • in their original, undamaged packaging and fit to sell as new

This does not cover bespoke or special-order items, items programmed for a specific vehicle, hazardous or flammable goods, or gift cards, unless they're faulty.

Faulty, damaged or wrong items

Please check your order when it arrives and tell us as soon as possible about any problem. Under the Consumer Rights Act 2015 you are entitled to:

  • Within 30 days of delivery: a full refund.
  • Within 6 months: a repair or replacement. If that fails or isn't possible, a refund in most cases.
  • After 6 months: a repair or replacement, or a price reduction or refund if that fails. You may need to show the fault was there at delivery.

We pay for returning faulty, damaged or incorrect items. We'll arrange collection or refund your reasonable postage.

Trade customers: see section 11 of our Terms and Conditions.

How to return an item

  1. Email sales@evolveautomotive.com with your order number and the reason for the return before sending anything.
  2. Pack the item securely, ideally in its original box.
  3. Send it to: Evolve Automotive, Unit 32 Sundon Industrial Estate, Dencora Way, Luton, Bedfordshire, LU3 3HP, United Kingdom. We recommend a tracked and insured service. Change-of-mind returns are your responsibility until they reach us.