Widerrufsrecht

If you purchase goods from us online as a consumer, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, you must notify us within 14 days of receipt. Once you have notified us, you have a further 14 days to return the goods.

Refunds will be processed within the timescales required by law.

The cost of our standard outbound delivery service will be refunded where applicable. If you selected a more expensive or premium delivery service, we are only required to refund an amount equivalent to our standard delivery charge.

Customers are responsible for the direct cost of returning goods to us, unless the goods are faulty, incorrect, or we have agreed otherwise.

Inspection, Installation, Use and Diminished Value

You may inspect goods as you would reasonably be permitted to do in a retail shop.

If goods have been handled or used beyond what is necessary to establish their nature, characteristics and functioning, we reserve the right to reduce the refund to reflect any resulting diminution in value.

This applies even where cancellation takes place within the statutory 14-day cancellation period.

Handling or use which may result in diminished value can include, but is not limited to:

  • Installation or attempted installation into a vehicle

  • Connecting the product to the vehicle's wiring or electrical system

  • Powering up or operating the product as part of an installation

  • Programming, coding, pairing or activation

  • Extended testing or operation

  • Marks, scratches or other evidence of installation or use

  • Damage to, or alteration of, wiring, connectors, fixings or other components

  • Missing accessories, cables, fixings, manuals or other supplied components

  • Damaged, incomplete or materially deteriorated packaging

For electronic and vehicle-specific products, installation and subsequent removal may constitute use beyond the level of handling reasonably necessary to inspect the product. A customer therefore should not assume that an installed and subsequently removed product will qualify for a full refund simply because it is returned within 14 days.

Where an item has been installed, used or otherwise handled beyond what is reasonably necessary, we will inspect and, where appropriate, test the returned product to determine its condition and its resulting resale value.

Any deduction from the refund will be based on the actual reduction in value of the returned goods, taking into account their condition and the extent to which they can reasonably be resold compared with a new, unused product.

We do not apply an automatic or fixed-percentage restocking fee to statutory cancellations.

Our Voluntary 30-Day Returns Policy

In addition to your statutory rights, we offer a voluntary 30-day returns policy.

To qualify under our voluntary returns policy, you must contact us within 30 days of receipt.

Items returned under this voluntary policy must be:

  • Unused

  • Uninstalled

  • Complete with all accessories, cables, fixings and documentation

  • In the manufacturer's original packaging

  • In a condition suitable for resale as new

Products which have been installed, fitted, powered up as part of an installation, programmed, coded, paired, modified or otherwise used do not qualify for our voluntary 30-day returns policy.

This voluntary returns policy is separate from, and does not affect, your statutory consumer rights.

Non-Returnable Items

Unless faulty or where otherwise required by law, we cannot accept returns under our voluntary returns policy for:

  • Bespoke or special-order products

  • Personalised products

  • Products manufactured or modified specifically for the customer

  • Products that have been permanently programmed, coded or modified for a specific vehicle

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

Nothing in this section limits your statutory rights where goods are faulty, not as described or otherwise do not conform to the contract.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible so that we can assess the issue and provide the appropriate remedy.

Where a return is required because of our error or a confirmed fault for which we are responsible, we will arrange the return or reimburse reasonable return shipping costs where appropriate.

This is separate from a change-of-mind return, where the customer is responsible for the cost of returning the goods.

How to Return an Item

Please contact us before returning any item.

Email: sales@evolveautomotive.com

Returns should be sent to:

Evolve Automotive
Unit 32, Sundon Industrial Estate
Dencora Way
Luton
Bedfordshire
LU3 3HP
United Kingdom

Please ensure returned goods are appropriately packaged to prevent damage in transit. We recommend using a tracked and insured delivery service, as you are responsible for the goods until they are received by us.