Widerrufsrecht
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@evolveautomotive.com. Please note that returns will need to be sent to the following address:
Evolve Automotive
Unit 32 Sundon Industrial Estate
Dencora Way
Luton
Bedfordshire
LU3 3HP
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@evolveautomotive.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@evolveautomotive.com.
Return Shipping Costs
Responsibility for Return Shipping Costs
Please be advised that, unless otherwise stated, customers are responsible for the cost of return shipping [[1]]. This policy applies to all returns except in cases where:
1. The item received is defective
2. We have sent you the wrong item
3. The return is due to an error on our part
In these exceptional cases, we will cover the cost of return shipping.
Deductions from Refunds
Please note that return shipping fees may be deducted from your refund amount [[2]]. The exact amount deducted will depend on the shipping method used and the weight of the package.
Time Frame for Returns
To be eligible for a return, you must initiate the return process within 30 days of receiving your order. Returns initiated after this period may not be accepted.
Compliance with Consumer Protection Laws
Our return policy, including the provisions regarding return shipping costs, complies with all applicable consumer protection laws [[3]]. We strive to ensure that our policies are fair, transparent, and in accordance with legal requirements.
Right to Clear Information
As a consumer, you have the right to clear and accurate information about our return policy, including details about return shipping costs. If you have any questions or require clarification about any aspect of our return policy, please contact our customer service team.
Policy Updates
We reserve the right to update or modify this return policy, including provisions related to return shipping costs, at any time without prior notice. Any changes will be effective immediately upon posting on this page.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to this return policy, including the provisions regarding return shipping costs.